Returns & refunds

This page is being prepared for launch. Final delivery and return terms will be published before orders open.

Need help with an item?

Send us your order number, the email used for the order and a short description of the issue. Photos of the item and packaging can help explain damage or an incorrect item.

Before sending anything back

Contact us first so the return instructions and the correct address can be confirmed. Do not use an address from a parcel label without checking.

Return and refund terms

Return eligibility, request deadlines, return postage and refund processing details are being finalised. The confirmed policy will be available before the store opens.