SUPPORT
A few common questions
Little answers to help you choose with confidence.
Is this a finished piece or a crochet kit?
Check the product type on each listing. A finished piece is ready to display; a crochet kit is a project to make yourself. Review the listed contents before choosing.
Where can I find delivery information?
Visit our shipping page for the delivery information currently available. Please contact us before ordering if you need an item for a specific date.
How should I care for a crochet piece?
Follow the care instructions supplied for the specific item. Materials and finishes can vary, so please ask us if you are unsure about cleaning a piece.
What if something arrives damaged?
Keep the packaging and take clear photos of the item and parcel. Use the form below to share your order number and describe the problem; our returns page explains the information to include.
Where can I find patterns or tutorials?
Visit the learning corner. Check the individual listing to see whether a pattern or tutorial is included; access details will be shown with the final product.
Can I request a different colour or a custom piece?
Please contact us with the item and colour you have in mind. Availability and pricing need to be confirmed before any custom order.
Still need a hand?
Send us a note. We are here to help you find your way.